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zenloop – Customer Experience & NPS Platform

By zenloop GmbH

Perfect customer relationships: Collect, analyze & act on customer feedback

Starting at €890   EUR/company/month
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Business Need
Customer Service

zenloop is the leading integrated experience management platform based on the NPS that helps businesses improve their customer experience. It automatically collects customer feedback, analyzes it, and derives measures for customer retention and recovery.

Compatibility

Salesforce Editions
Enterprise
Unlimited
Force.com
Developer

App Details

Version
zenloop/zenloop 1.10.0
Listed On
11/19/2020
Latest Release
03/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 2
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English
German

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.10.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/22/2020

Additional Details

Based on the Net Promoter Score (NPS), zenloop helps businesses improve their customer experience. The SaaS solution automatically collects customer feedback through various channels along the customer journey. By analyzing the quantitative and qualitative feedback, zenloop helps you immediately identify churning customers, derive the reasons for churn and alert stakeholders, as well as recover customers with personalized measures. We increase the customer retention of leading online companies such as Douglas, Shop Apotheke, HelloFresh, and Drykorn. Core Benefits: * Prevent customer churn: Immediately recognize dissatisfied, potentially migrating customers from the customer feedback data directly in the platform or in salesforce. * Customer recovery: Quickly win back these customers with personalized measures. Use direct integrations to major email and CRM tools – and salesforce – to automate the process by sending emails, opening support tickets, and more. * Insights and alerts: Analyze the reasons for migration and automatically alert relevant stakeholders. Identify the problem areas that have the biggest impact on your business and track their development over time.

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zenloop GmbH

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