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RingCentral RingCX | CTI | Contact Center | IVR | Click-to-Call | Scripting

By RingCentral, Inc.

Power the future of customer engagement

Starting at $1   USD/user/month
Try It
Requires
Sales Cloud
Service Cloud

RingCX for Salesforce increases agent productivity through a single desktop to manage interactions, intelligent screen-pops, IVR integration, and call recording.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Additional Requirements
Salesforce Lightning enabled Mac & Windows(latest) Chrome, Firefox, Edge(Chromium)

App Details

Version
RingCX for Salesforce/26.3.1-18 1.34.0
Listed On
04/19/2023
Latest Release
08/04/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 2
Custom Apps: 1
Lightning Components
Global: 9
App Builder: 0
Community Builder: 0
Languages
English
French
German
Italian
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/12/2024

Additional Details

SELL - RingCX integrates the agent softphone within Salesforce to allow agents to stay within the application while assisting customers in the contact center. Utilize scripting and suggested responses to assist the agent with quality, consistency, and personalized customer interactions. SUPPORT - Identify customers based on the incoming phone numbers or channel identifiers, combined with information captured within Salesforce. Use skills-based routing to direct interactions to the agent best equipped to resolve each customer’s concerns. Automatically provide relevant screen-pop to the agent upon delivery of the interaction . WORK FROM ANYWHERE - Connect on Windows and Mac, using any popular browser leveraging WebRTC. Scale your contact center resources up and down according to your business needs. RELIABLE - Prevent downtime and scale infinitely with modern cloud architecture. Run all functions of your platform with triple redundancy, running across three geographically dispersed data centers at a time. Avoid manual intervention and rerouting of interactions with active failover.

Need help?

RingCentral, Inc.

Belmont, Ca

Support is available 24/7 for RingCentral Office 2-user and above. Premium Support is included with Office Unlimited plans (10-user and above plans)

Support Phone888-898-2499
Other ResourcesTerms & Conditions