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ACCENTURE CONNECTED RESOLUTION ENGINE - AUTOMOTIVE

By Accenture

Addressing the moments that matter in service.

No Ratings
Freemium  

Payment required to increase usage, users, or features

The Connected Resolution Engine improves the end-to-end customer experience throughout the service journey. It translates IoT sensor readings into meaningful and actionable resolution steps.

Compatibility

Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
The asset requires that Sales Cloud, Service Cloud, and Service Cloud’s Field Service Lightning be enabled in the org.

App Details

Version
CRE Automotive/v1.4 1.4.0
Listed On
10/06/2020
Latest Release
03/02/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 6
Custom Tabs: 5
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 1
Community Builder: 1
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.4.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/06/2020

Additional Details

The Connected Resolution Engine improves the end-to-end customer experience throughout the service journey. It is built on the Salesforce platform and translates IoT sensor readings into meaningful and actionable resolution steps. It prioritizes the things that matter to customers while suppressing the ones that don’t. The Connected Resolution Engine leverages data from connected devices, such as a vehicle, to speed the diagnosis of equipment failures and repairs, improving the customer experience. By communicating with sensors on a vehicle, for example, the solution monitors for fault codes, determines the likely cause of a problem and engages directly with the machine operator via Einstein Chatbot to determine what was happening at the time of failure to pinpoint the issue. A workorder is automatically generated and a technician with the right skills and the right part is identified and dispatched at the right time.

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Accenture

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