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NICE inContact CXone Performance Analytics for Salesforce Einstein

Pinpoint specific recommendations to improve contact center performance

Overview

In just a few clicks, get precise recommendations to improve your contact center KPIs—including FCR, agent efficiency and sales productivity—no coding or data specialists required. Plus assess benefits and risks with data-driven predictions.

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  • Improve FCR, and Agent and Sales Productivity: Discover what’s really impacting your contact center performance with easy-to-understand AI and data-driven analytics that pinpoint exactly where your issues are and what you can do to fix them.

  • Eliminate guesswork and risk: Use data-driven recommendations and predictions to ensure any changes you make are going to lead to better KPIs.

  • Get advanced insights with minimal effort: Eliminate manual work & human error with the only application that automatically links contact center interaction data to Salesforce objects. Use out-of-the-box templates or customize them to meet unique needs.

CXone Performance Analytics for Salesforce Einstein is an AI-powered analytics application that pinpoints specific recommendations to improve contact center performance. In just a few clicks, get precise insights to boost first contact resolution, agent efficiency and sales productivity—no coding or data specialists required. Predictions assess benefits and risks, allowing you to implement changes with confidence. Automatic linking of your CXone contact center interaction data to your Salesforce CRM creates a fully blended view of your data so Salesforce Einstein can dig deep to reveal new insights. Plus, this high-value contact center analytics application is FedRAMP authorized and PCI compliant.

Categories

Business Needs
Agent Productivity
Industries
Government
Financial Services
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package

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