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Chat (Live Agent) Dashboard
Prebuilt dashboard for chat
- Business Need
- Dashboards & Reports
Don't want to fiddle with custom report types and taking time to get common KPI's? Here's the solution for you! - Chats over time by site, location, & language - Average response & wait times - Time idle & at capacity by agent - Chats by deployment
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Showing 5 of 5 Reviews
A great starting place
This dashboard and set of reports provided excellent details in how things were going after launching Live Chat. With a few tweaks to some of the reports we are able to gather good statistics around the chats and more easily identify where some improvements in our process can be made.
Metrics can become complicated, this brings the essentials!
As we impletemented chat, the knowledge was low at mgmt-level around Reports/Dashboards from Salesforce and we just wanted to quickly get a grasp of what was going on. This dashboard provided just that and a good introduction into the metrics available to report against for new chat implementations. Since then we took this further to customize for our implementation and it became so much easier when this visualization already showed the potential.
Good starting point
The dashboard provides a good introduction into the metrics available to report against for new chat implementations. We made some modifications for our implementation, and it was much easier to do so with the ready made visualization.
A must have
Since we have implemented the chat in Salesforce we were looking for an appexchange like this. Glad that Salesforce finally did it :-) !
Awesome Dashboard!
This prebuilt dashboard for chat is great. I needed to get chat metrics fast but didn't have the time to build all the reports manually. Luckily, I stumbled upon this free package and within minutes I had access to important chat KPIs.