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Chat (Live Agent) Dashboard

By Salesforce Labs

Prebuilt dashboard for chat

Free  

Never requires payment

Try It
Business Need
Dashboards & Reports

Don't want to fiddle with custom report types and taking time to get common KPI's? Here's the solution for you! - Chats over time by site, location, & language - Average response & wait times - Time idle & at capacity by agent - Chats by deployment

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials
Additional Requirements
Chat must be enabled in org

App Details

Version
Chat Dashboard/Chat Dashboard 1.5.0
Listed On
01/06/2020
Latest Release
01/09/2023
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Lightning Ready
Editable Code
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.5.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/06/2020

Additional Details

Don't want to fiddle with custom report types and taking time to get common KPI's? Here's the solution for you! - Chats over time by site, location, & language - Average response & wait times - Time idle & at capacity by agent - Chats by deployment Find the "Chat Dashboard Package" under your Dashboards. Pre-requisites: Run the Service Setup for Chat as described in the below Trailhead https://trailhead.salesforce.com/en/content/learn/modules/web-chat/web_chat_get_started You also need one of the following: 1) Chat licenses in your production org: talk to your sales representative 2) A developer edition: https://developer.salesforce.com/signup 3) A trial edition: https://sfdc.co/servicetrialee

Need help?

Salesforce Labs

San Francisco, CA, USA

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