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Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
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Omni-Channel Performance Dashboard
Understand agent productivity and workload
- Business Need
- Agent Productivity
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Want to understand where you agents are focusing their time and provide great coaching moments? This is the dashboard for you! All time-based metrics are in seconds, except for the Case Lifecycle Report, which is in hours