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IVR Migration Tool (Legacy to SCV powered by Amazon Connect & Lex)

Migrate Legacy IVR (Nuance, Cisco, Avaya, etc) to Amazon Lex & Connect

Overview

NeuraFlash brings mature IVR and Conversational AI expertise to help customers migrate large, complex IVRs from legacy platforms to Amazon Lex and Amazon Connect.

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  • Migrate Legacy IVR Expertise (Nuance, Cisco, Avaya, Genesys, etc) to Amazon Lex & Amazon Connect

  • NeuraFlash brings mature IVR and Conversational AI expertise to help customers migrate large, complex IVRs from legacy platforms to Amazon Lex.

  • Use the NeuraFlash IVR Migration Tool to accelerate the adoption of Amazon Lex and quickly begin testing and deploying your Lex chatbot

NeuraFlash is an Advanced AWS Partner with experience in the voice and automation space. Our experience combined with our IP, helps you seamlessly migrate your legacy platform to Service Cloud Voice powered by Amazon Connect. Our team of Conversational Experience Designers, Speech Scientists, and AWS developers are all trained in unique and robust legacy platform expertise to support your migration. NeuraFlash uses an IVR migration tool to assist in migrating IVRs from legacy platforms to Amazon Lex. The IVR Migration tool: ● Accelerates the adoption of Amazon Lex by providing a simple way to migrate existing IVR flows into an Amazon Lex instance and into Amazon Connect contact flows. ● Allows customers to quickly begin testing and deploying Amazon Lex bots, and only pay for what they use. NeuraFlash can assist in reskilling and training your people on the new platform. During the migration, our team will become experts in your system, allowing them to train your staff in maintaining the new platform. This offer includes assessing business needs, proving out a pilot or proof of concept, and developing and deploying a plan to migrate existing IVRs to Amazon Lex.

Categories

Business Needs
Customer Service
Telephony
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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