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IVR Migration Tool (Legacy to SCV powered by Amazon Connect & Lex)

By NeuraFlash LLC

Migrate Legacy IVR (Nuance, Cisco, Avaya, etc) to Amazon Lex & Connect

No Ratings
Free  

Never requires payment

Business Need
Customer Service
Telephony
Requires
Service Cloud
Compatible With
Service Cloud

NeuraFlash brings mature IVR and Conversational AI expertise to help customers migrate large, complex IVRs from legacy platforms to Amazon Lex and Amazon Connect.

  • Take Your Voice Journey to the Next Level with Service Cloud Voice & Amazon Connect

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Essentials

App Details

Version
NF_Contact Center Analytics/Version Beta 1.0.0
Listed On
05/13/2020
Latest Release
03/05/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/11/2020

Additional Details

NeuraFlash is an Advanced AWS Partner with experience in the voice and automation space. Our experience combined with our IP, helps you seamlessly migrate your legacy platform to Service Cloud Voice powered by Amazon Connect. Our team of Conversational Experience Designers, Speech Scientists, and AWS developers are all trained in unique and robust legacy platform expertise to support your migration. NeuraFlash uses an IVR migration tool to assist in migrating IVRs from legacy platforms to Amazon Lex. The IVR Migration tool: ● Accelerates the adoption of Amazon Lex by providing a simple way to migrate existing IVR flows into an Amazon Lex instance and into Amazon Connect contact flows. ● Allows customers to quickly begin testing and deploying Amazon Lex bots, and only pay for what they use. NeuraFlash can assist in reskilling and training your people on the new platform. During the migration, our team will become experts in your system, allowing them to train your staff in maintaining the new platform. This offer includes assessing business needs, proving out a pilot or proof of concept, and developing and deploying a plan to migrate existing IVRs to Amazon Lex.

Need help?

NeuraFlash LLC

Burlington, MA 01803

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