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Avalara for Salesforce Billing
Tax compliance done right
Paid
- Requires
- Revenue Cloud CPQRevenue Cloud Billing
Get fast, accurate, automated tax calculations with AvaTax from Avalara.
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When it works, it's fine. Updates are a nightmare.
Tax compliance done right. Salesforce package management not so much. 1. The apps are not "approved" apps that you download the AppExchange. You pull the links from the integrations section of your Avalara account. 2. The links are never up-to-date compared to the release note versions, so you have to request the new links through a support case which takes at least 2 business days. 3. Installing updates often leads to several broken components and additional time with support to troubleshoot and get new version updates. Feels like we are the QA testers sometimes. 4. Get passed 3-4 levels deep in support to get answers. Would be nice to have someone familiar with the Salesforce products upon first request. Two stars because when it's stable, it just does it's job in the background and does it well. Just need to fix the release management.
Thank you for sharing your feedback regarding Salesforce package management. We apologize for any difficulties you've encountered during updates. Our team is actively investigating this issue to identify the root cause and find a solution. Thank you for your patience, and if you have any further concerns or questions, please don't hesitate to reach out to us directly at customercare@avalara.com.
Hi Randy My name is Adrian and I am the product manager for our Salesforce connector ecosystem at Avalara. I wanted to also apologize for the customer experience you've faced up until now. We agree with your feedback that the release process including QA testing needs some improvement. We're working internally with our engineering teams to gather more data and findings from support reported issues and investigating. We will reach out to you right away as soon as we have some updates on this. Meanwhile, for good news, our Salesforce Billing and CPQ recently have been AppExchange approved and certified and we can share those version details. Providing the source code for you will also empower you to further investigate issues with a less dependency on our support teams. Although we also acknowledge and report that we will review our support process and look to see how we can improve. If you have more questions or concerns, please feel free to reach out to me at adrian.corral@avalara.com Thanks for being an Avalara customer.