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Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard
Report on KPI's for Digital Engagement
- Business Need
- Dashboards & Reports
- Requires
- Sales Cloud
Understand the usage & performance of your digital channels with 2 dashboards, including reports about your channels. Includes a Messaging Error report to track outbound delivery issues Turn on Chat Transcript, Messaging Session, & Omni-Channel to use