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Quantum Metric for the AI-led Call Center

Optimize call center outcomes with real-time customer insights

Overview

Summarize a customer's activity on your website or app with Felix AI so your agents know why they're calling, optimize agent experiences with Lightning Analytics. Infuse your contact center with AI-driven insights from your customer's experience!

See How Quantum Metric for the AI-led Call Center Works

Resolve cases faster Identify and act on the root cause for each case in the call center. Session replay shows exactly what your customer was going through before they reached out.
Improve the customer support experience Provide a more personalized customer experience with real-time insights into customers’ struggles on web and mobile. Stop guessing or trying to recreate errors. Watch and address in the moment with customers.
Use call center data to drive business impact Identify, prioritize, and escalate business drivers that affect tech, UX/UI and marketing. Share anomalies and critical IT errors uncovered during calls to close the loop on contact center insights.

Quantum Metric provides insights into how customers engage with your web or mobile applications, helping you personalize customer experiences and improve agent engagements with a single solution to optimize your call center /contact center. Contact center / call center agents can visualize, in real time, customer intentions, frustrations, and failures to convert via session replays. Those session replays can be saved directly to a case or escalated via Slack or Jira if an anomaly or critical technical error is detected. Contact Center Managers and operations can quantify, through data, if an experience was a one-off or sign of a bigger problem affecting a larger population and costing the business money. Watch a demo today!