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Quantum Metric for the AI-led Call Center
Optimize call center outcomes with real-time customer insights
- Industries
- Horizontal Product
- Business Need
- Customer ServiceAnalyticsAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Sales CloudService CloudExperience Cloud
Summarize a customer's activity on your website or app with Felix AI so your agents know why they're calling, optimize agent experiences with Lightning Analytics. Infuse your contact center with AI-driven insights from your customer's experience!
Highlights
Resolve cases faster Identify and act on the root cause for each case in the call center. Session replay shows exactly what your customer was going through before they reached out.
Improve the customer support experience Provide a more personalized customer experience with real-time insights into customers’ struggles on web and mobile. Stop guessing or trying to recreate errors. Watch and address in the moment with customers.
Use call center data to drive business impact Identify, prioritize, and escalate business drivers that affect tech, UX/UI and marketing. Share anomalies and critical IT errors uncovered during calls to close the loop on contact center insights.
Provider Details
Quantum Metric helps organizations build better digital products faster. Our Continuous Product Design platform gives business and technical teams a single version of truth that's automatically quantified and based on what matters most — your customer's perspective. The result: Teams are aligned, learn faster, and release with confidence. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round. In 2020, Quantum Metric was ranked 124 in the Inc 5000, a list of America's fastest-growing private companies.
Pricing Details
Pricing is based on an org wide license and pricing varies based on the number of users in your org.
Default Plan
$75,000 USD/org/year