Quantum Metric for the Digital-first Contact Center

Improve contact center outcomes with real-time customer insights.

Create better experiences for your agents and your customers.

Understand the impact to your whole customer population - not just those who contacted support.

Quickly find and address customer friction.

Real-time views into what a customer did before they contacted support.

Quickly identify friction in the customer journey.

Associate sessions to a case for further investigation or audit.

Understand if an error happened in isolation or if it is affecting a wider audience.

See real results. Fast.

Differentiate with more personalized customer support engagements.

Trusted by customers and analysts.

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Starting at $25,000 USD per org per year Pricing is based on an org wide license and pricing varies based on the number of users in your org.

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Latest Release

10/1/2021