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Quantum Metric for the AI-led Call Center

By Quantum Metric

Optimize call center outcomes with real-time customer insights

Starting at $75,000   USD/org/year
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Industries
Horizontal Product
Business Need
Customer Service
Analytics
Agent Productivity
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

Summarize a customer's activity on your website or app with Felix AI so your agents know why they're calling, optimize agent experiences with Lightning Analytics. Infuse your contact center with AI-driven insights from your customer's experience!

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Additional Requirements
Quantum Metric Platform License

App Details

Version
Quantum Metric/Quantum Metric 1.40.0
Listed On
05/07/2021
Latest Release
04/30/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Person Accounts
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 2
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.12.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/12/2021

Additional Details

Quantum Metric provides insights into how customers engage with your web or mobile applications, helping you personalize customer experiences and improve agent engagements with a single solution to optimize your call center /contact center. Contact center / call center agents can visualize, in real time, customer intentions, frustrations, and failures to convert via session replays. Those session replays can be saved directly to a case or escalated via Slack or Jira if an anomaly or critical technical error is detected. Contact Center Managers and operations can quantify, through data, if an experience was a one-off or sign of a bigger problem affecting a larger population and costing the business money. Watch a demo today!

Need help?

Quantum Metric

Colorado Springs, Colorado

Other ResourcesTerms & Conditions