AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Quantum Metric for Agentforce & Service Cloud: Customer Journey Intelligence

Give Agentforce and Service Cloud journey context to resolve issues faster

Overview

Give Agentforce and Service Cloud agents digital journey context behind every support request. Quantum Metric brings session replay and friction signals into Salesforce to speed resolution, reduce investigation, and uncover recurring customer friction.

1 of 11

See How Quantum Metric for Agentforce & Service Cloud: Customer Journey Intelligence Works

  • Understand the Journey Before the Case Give Service Cloud agents visibility into the customer journey before a support case begins. Use session replay, digital friction, and error insights to understand what went wrong and resolve issues faster

  • Resolve Issues Faster Equip Service Cloud agents and Agentforce with real-time customer journey insights to resolve support cases faster. Reduce average handle time, repetitive questions, and investigation time while improving contact center productivity

  • Automate Scripts, Workflows, and Routing Empower Agentforce and Service Cloud with real-time journey intelligence to automate support workflows, trigger scripts, and improve case routing using customer behavior, digital friction, and session insights

  • Turn Service Interactions Into Actionable Intelligence Turn Service Cloud interactions into journey intelligence. Identify recurring digital friction, uncover root causes, and use behavioral analytics to reduce support volume and improve self-service

Quantum Metric integrates digital experience analytics and session replay intelligence with Salesforce Agentforce and Service Cloud. Give AI agents and service teams visibility into customer journeys, behavioral insights, digital friction, and errors to accelerate case resolution without asking customers to repeat their steps. Service Cloud and contact center leaders can use customer journey analytics to identify recurring digital friction, uncover root causes, and quantify business impact. Turn customer service insights into actionable improvements for digital, product, UX, and technology teams. Quantum Metric connects Salesforce Agentforce and Service Cloud with digital experience intelligence to accelerate case resolution, improve contact center productivity, and reduce investigation time. Turn customer journey insights into smarter AI-powered service and measurable business outcomes.

Categories

Business Needs
Customer Service
Analytics
Agent Productivity
Industries
Horizontal Product
Personas
Business User
Data Analyst
Service Agent / Supervisor
Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Lightning Ready
Agentforce
Editable Code
Person Accounts
Lightning App Builder