Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Crisis Response Application

Ensure fast and effective support for employees impacted by a crisis.

Free  

Never requires payment

Try It
Business Need
Collaboration
Requires
Platform Cloud
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Platform Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Editions
Enterprise
Unlimited
Force.com
Developer

App Details

Version
Crisis Response App/Spring 2024 1.13.0
Listed On
03/30/2020
Latest Release
03/22/2024
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 17
Custom Tabs: 18
Custom Apps: 4
Lightning Components
Global: 22
App Builder: 18
Community Builder: 11
Languages
English
French
German
Italian
Japanese
Portuguese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.11.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/30/2020

Additional Details

Address Workforce and Location Impact With a centralized place to manage known impacted employees (e.g. an employee who is sick or displaced) and impact on locations/services/operations (e.g. closure of or damage to an office), companies can quickly begin to address the challenges their employees are facing. By utilizing pre-built workflows for following up with employees, companies enable efficient responses and ensure continued wellbeing. Plus, manage office closures, cleaning schedules, and repairs. Respond to Employee Needs Through outreach and assistance programs, companies can support their employees’ requests and ensure their health and safety. Whether it is a request to travel or an ask for new work-from-home equipment, program enrollment means employees can easily make their needs clear. Keep Employees Up to Date By quickly deploying a crisis-centric Employee Portal, companies can create a central hub for their employees to access company news and up-to-date local and global information. Plus, employees can leverage the portal to update their impact and status, as well as submit requests for the assistance programs.

Need help?

Salesforce Labs

San Francisco, CA, USA

For support, please post on the Trailblazer Community Group: https://trailhead.salesforce.com/trailblazer-community/groups/0F93A000000PiYjSAK