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Any Record Hierarchy

Visualize the hierarchy of any record.

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Component doesn't load

I have installed the App and did a hierarchy configuration but the LWC component never loads on the page and just keeps spinning.

Reka Szilagyi

Works on Contact but not on Account

The hierarchy works well on the contact record page but with Accounts I get the following error: The 'Any Record Hierarchy' component's 'Select A Configuration' property has an invalid value. Any idea what might be causing this?

Solved the Issue : Was able to implement this package for the community Users

A good app with some UI improvements in scope, and now initially worked for Experience Cloud. Did some changes to make it work for the community users. Please find the updated code here, added a new property for BaseTarget to provide {!CurrentUser.id} or {!CurrentUser.AccountId} as per requirement. https://github.com/anirudh-shandilya-minlopro/AnyRecordHierarchy

Teo Popa
All Star Ranger

Enhancements to ARH to Create "Salesforce Visual Record Hierarchy"

After experimenting with the "Any Record Hierarchy (ARH)" product to try and construct an "Account Org Chart" for every Salesforce account, I became familiar with ARH's current limitations. I've made some modifications and have made that version available at the below link if anyone has a similar need: https://github.com/tee-oh/SalesforceVisualRecordHierarchy Enhancements include the following: - Ability to configure the hierarchy component to either 1) be placed on an object but display the hierarchy of a different object, or 2) be placed on an object and display the hierarchy of the same object. - Migration of front-end, hierarchy configuration object to deployable, custom metadata type (CMT). - Standardization of all hierarchy-related metadata names. All hierarchy-related metadata (apex classes, components, static resources, etc.) now begin with the prefix “hierarchy”. - Ability to navigate down hierarchy tiles, then click a "Reset" button to reset back to the highest hierarchy tile. - Ability to refresh the hierarchy component to pull most current data that feeds into the hierarchy. - Ability for the hierarchy component to listen for a cross-component communication event and refresh itself when it receives an an event. - Ability to send in custom CSS to color hierarchy tiles based on attributes of each hierarchy tile’s record. - Ability to view how many total child records a hierarchy tile has to understand how to navigate around the hierarchy better. - Ability to display a combo of images and abbreviations in the hierarchy tile avatars within one hierarchy, as opposed to just one or the other. NOTE: During the time I've been working with ARH (and in the enhanced version now), I've never been able to get the "view full hierarchy" function to work (in the demo video, it describes that clicking on the "blue root node" will take the user into a "view full hierarchy").

Trusha Shah
02/26/2026

Hi Teo, Thanks for improving the component. I would like to create family relationship structure. Like parent mother and father and child or ex-partner relationship for the family tree. Can I do that with the component and how?

Non Admin users unable to see the component despite ApexClass permissions...

Hello, I see this question has been asked several times on that forum. However, despite the answers I was not able to display the component to non System Admin Users. I tried to add all ApexClass permissions (5) but it did not work. BUT...I realized that I was using, in the configuration of the component, one field that the non admin user profile did not have access to (in my case recordtype name). I updated the profile, and it worked ! Conclusion: in addition of the required permission set, do not forget that the user profile should also have access to fields your components is using in the configuration you set !!!

Joe Johnston

Package not available for install

Not able to install

Marine MARSELLA
Double Star Ranger

Could be used custom metadata instead of data ?

This application is not bad, it would be excellent if instead of using data to define the hierarchy drawn we could use a custom metada and thus allow the use of sources for deployment between org. Currently we are forced to redo the settings (hierarchy + lightning page) manually

Teo Popa
All Star Ranger
02/05/2024

Hi, I just wanted to call out that I've made some enhancements to "Any Record Hierarchy (ARH)" that move the configuration records to a custom metadata type object so we can deploy the hierarchy configurations, as well as, copy them down on sandbox refreshes now. If anyone needs it, you can find that version, along with a few more enhancements at: https://github.com/tee-oh/SalesforceVisualRecordHierarchy

Unable to Install the App

Unable to Install the App. It says that the app is deleted or maybe tried later, contact the app developer. What might be the reason? Can we install this app or not? This package can’t be installed. There are problems that prevent this package from being installed. Package Not Found The requested package doesn't yet exist or has been deleted. If this is a recently created package version, please try again in a few minutes or contact the package publisher.

Team Sputnik
11/04/2022

We have the same problem. In our case, we are trying to install in a partial sandbox. Any idea how we could get passed this issue?

Sean Ringey
Triple Star Ranger
11/03/2022

I have the same issue. It installed fine in a full copy sandbox but I get that "package can’t be installed" error when I try to install it in a partial data copy sandbox

Christian Paquin
11/02/2022

I am getting the same error. I was able to install it on a Dev sandbox but when I tried to install it on our partial sandbox I got the same error. That's the problem with these free tools... unstable.

Cant get past the Insufficient Privileges error on Account Detail page

This app sounds really promising ( I agree with the sentiments of please support experiences though). However I cant seem to get it to work, after installing it and giving myself the permission set as described then the component when placed on an account in a hierarch and configured correctly ( with the ARH default config) just displays for me an insufficient privileges error. Rather frustrating!

Setting up

I am not able to set it up through the experience builder.