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CFSuite for Salesforce | Local Government Public Sector Solutions Accelerator

Empowering councils to lead customer experience through AI-powered delivery

Overview

CFSuite is a Salesforce Public Sector Solutions accelerator for Local Government, extending PSS with council-ready request management, payments, and engagement. It replaces legacy ERP service channels while accelerating and de-risking Salesforce implement

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  • Replace your ERP's request management module with CFSuite Request — delivering AI-ready triage, unified customer view, and modern case management built natively on Public Sector Solutions.

  • Go live faster with pre-built council request workflows, automated notifications via email and SMS, and intelligent routing — all configured for Local Government service patterns out of the box.

  • Enable CFSuite Payments to unify rates, property tax, debtors, and infringement payments into one portal — with instalment plans, revenue recovery tools, and ERP-connected reconciliation built in.

  • Activate CFSuite Engagement for CSAT surveys, community consultation hubs, and resident communications — giving councils a single engagement platform connected to their CRM and service data.

  • Extend your platform with CFSuite add-on modules including VenueHub for facility bookings and POS, Smart Forms, Bulky Waste management, and the MyLocalGov resident identity layer.

  • Integrate with your council tech stack through supported connectors for TechnologyOne, Civica Authority, Infor Pathway, ReadyTech Altus, Assetic, ESRI, SharePoint, and more — stable, upgrade-safe, and maintained.

CFSuite empowers Local Council’s to live up to their customer experience ambitions and win back their customers’ hearts and minds. CFSuite leverages Salesforce capabilities and functionality whilst providing a more tailored Council experience to help accelerate, and de-risk your implementation. Key features include: - Customer Relationship Management - Provide enhanced service with your customers information and interaction history at the finger tips. Oh and say goodbye to duplicates! - Customer Service Requests - Capture what matters from your customers and seamlessly triage it through to the right team for actioning. Your teams will love CFSuite. - Workflows & Process Automation - Capture what matters from your customers and seamlessly triage it through to the right team for actioning. Your teams will love CFSuite. - Self Service Portal - Let your customers interact with you on their own terms, from any device and from anywhere. All from your own fully branded portal. - Customer communications - Keep your customers in the loop as your customer communications are taken to the next level using email and SMS. Plus much more!

Categories

Business Needs
Productivity
Customer Service
Industries
Public Sector
Personas
Architect
Executive
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Community Builder
Managed Package
Lightning App Builder
Salesforce Mobile

More from Ennovative Pty Ltd

  • Ennovative Pty Ltd
    by Ennovative Pty Ltd
    No Ratings
    We deliver Salesforce Public Sector Solutions exclusively for local government. Ennovative helps councils modernise service delivery across requests, payments, community engagement and venue operations using PSS, Agentforce AI and our CFSuite accelerator.