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Language IO for Salesforce Knowledge: Fast, accurate and secure translations
Scale your Knowledge Base Globally with Quality Translations
Overview
Provide efficient and high quality article translations across 150+ languages, right inside Salesforce Knowledge. AI translation that's accurate, on-brand, and enterprise-secure, with zero data retention and linguistic expert services included.
High accuracy: Language IO gives you access to localization experts as well as the world’s leading MT engines for high-quality and accurate translation of your internal and external knowledge base articles.
Real-time sync: Enable one-click translations for your knowledge base in 150+ languages. Automatically localizes links for URL consistency across all languages. Outdated translations filter helps you generate a report of all articles that need updates.
Easy setup: Manage all your article translation projects directly within Salesforce. Once you select the target languages and submit your project for a quote, the translated articles will automatically be pushed back into Salesforce.
Reduce costs: Expand to new markets, improve operational flexibility and save costs — all with your current team, without hiring multilingual agents. Get one-time translations of frequently used messaging to reuse when you need, saving time and money.
Excellent customer experience: While you provide delightful customer experiences, our team is here to support you from onboarding to ongoing strategy. Plus, our transparent, all-inclusive pricing means no hidden fees or additional charges.
Language IO is the easiest to use, most secure and business-accurate translation platform native to Salesforce Knowledge. Language IO enables your team to translate support articles, knowledge bases and FAQs in any language, no language skills or additional hiring needed. Provide self-service support for global customers in 150+ languages within the Salesforce environment, without changing existing workflows or switching windows. The Language IO solution employs an efficient hybrid of human linguistic services with the world’s leading LLMs and NMT models, layering our AI on top. Our intuitive workflows allow knowledge managers to easily group articles into translation projects across all target languages. We employ translation memory so you don’t repeatedly pay to translate the same content. Our Machine Translation with a Human Post Edit (MTPE) templates leverage the most fluent AI models while ensuring human-quality fluency. Glossaries ensure our linguists use your preferred translations for product terms and industry jargon. Plus, we work across your entire Salesforce environment, including Enhanced Chat, and Knowledge.
Categories
- Business Needs
- ProductivityCustomer ServiceTranslation
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package