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Case Quality Assurance App

By Xapdigital

Evaluate the performance of an agent right on the Case

Free  

Never requires payment

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Business Need
IT & Administration

The Case Quality Assurance App is designed for the QA Analyst / Leadership team who can perform the case QA and evaluate the performance of an agent right from within the case itself.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Essentials
Additional Requirements
None.

App Details

Version
XapDigital-CaseQualityAssurance/XapDigital-CaseQualityAssurance 1.1.0
Listed On
11/29/2020
Latest Release
03/03/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/10/2020

Additional Details

The Case Quality Assurance App is designed for the QA Analyst who can perform the case QA right on the case itself and the leadership team can see and judge the performance of the agent by reviewing how he has performed on laid down standards and the score he has achieved based on the defined QA parameter. The score the agent achieved can be used on the various reports to evaluate the overall performance of the agent on weekly/monthly basis and will also help in deciding if the agent need any specific training's to improve his case working skills.

Need help?

Xapdigital

Noida, UP, India

Other ResourcesTerms & Conditions