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Case Quality Assurance App
Evaluate the performance of an agent right on the Case
- Business Need
- IT & Administration
The Case Quality Assurance App is designed for the QA Analyst / Leadership team who can perform the case QA and evaluate the performance of an agent right from within the case itself.
Highlights
Just add the Case QA Object Related list to your Case layout and you are all set.
Evaluate the performance of an agent by specifying 'Yes'/'No'/'NA' to different QA parameter and based on that generate an overall performance score for an agent.
Absolutely free and there is no prior coding experience required.
Provider Details
Xapdigital
Noida, UP, India
Xapdigital is a company which enables enterprises to transform their business using the power of cloud, analytics and digital solutions. In addition, we streamline key business processes by deploying enterprise applications, integrating applications with their IT infrastructure and maintaining them, so that business users can focus on strategic organizational priorities. While we work with Fortune 500 firms and SMEs across different industries, we offer vertical specific solutions to address key business challenges of Manufacturing,Healthcare,HiTech,Educational and Government sectors besides others. We are headquartered in Noida with associates across North America, Singapore and Middle east. Founded in 2012, we have over 100 associates providing services to our prestigious customers
Pricing Details
Free
You can fully use this solution without payment.