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Case Quality Assurance App
Evaluate the performance of an agent right on the Case
Overview
The Case Quality Assurance App is designed for the QA Analyst / Leadership team who can perform the case QA and evaluate the performance of an agent right from within the case itself.
Just add the Case QA Object Related list to your Case layout and you are all set.
Evaluate the performance of an agent by specifying 'Yes'/'No'/'NA' to different QA parameter and based on that generate an overall performance score for an agent.
Absolutely free and there is no prior coding experience required.
The Case Quality Assurance App is designed for the QA Analyst who can perform the case QA right on the case itself and the leadership team can see and judge the performance of the agent by reviewing how he has performed on laid down standards and the score he has achieved based on the defined QA parameter. The score the agent achieved can be used on the various reports to evaluate the overall performance of the agent on weekly/monthly basis and will also help in deciding if the agent need any specific training's to improve his case working skills.
Categories
- Business Needs
- IT & Administration
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package