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Case Quality Assurance App
Evaluate the performance of an agent right on the Case
- Business Need
- IT & Administration
The Case Quality Assurance App is designed for the QA Analyst / Leadership team who can perform the case QA and evaluate the performance of an agent right from within the case itself.
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QA Score is not getting calculated by user with non admin profile
We are reviewing this application. As technical doc provided, assigned Access to Case Quality Assurance App permission set to non admin user to grant access. When user tried to test it out, QA Pass/Fail & Score is not getting calculated. Any idea how to fix it ?