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Puzzel Agent Application

Puzzel for Salesforce, the complete contact centre from Puzzel.

Overview

Puzzel is the leading European provider of cloud contact centre solutions easily integrating into your Salesforce Platform. Puzzel includes productivity and planning tools to empower managers and agents to reach their goals, improving performance.

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  • PERFECT FOR REMOTE WORKFORCES Access your true cloud contact centre solution anytime, anywhere – all you need is a phone line (PSTN, SIP or Mobile) and an internet connection. Puzzel is compatible with both PC and Mac.

  • POWERFUL IVR Route inbound calls to the most skilled and relevant agent based on customer data, SLA score or caller input. You’ll also gain access to call-back, call blending and surveys.

  • FAST TO DEPLOY & EASY TO USE No need for a CTI adaptor, APIs or plugins – everything is delivered through your secure internet connection with no complex hardware or software to install.

Puzzel provides your agents with all the tools they need to connect with customers and deliver exceptional service all within your Salesforce interface. Our wide array of modules can help you streamline workflows, boost productivity and meet your unique business needs: • Callout • Click-to-call • Presence management • Agent status control • Intelligent routing • Inbound screen pop-up • Call Recording • Silent Monitoring • Statistics • Real-time reporting • Workforce Optimisation • Speech analytics Puzzel for Salesforce empowers your agents to deliver more engaging and personalised customer experiences. Each time a customer calls, Puzzel will automatically lookup their Salesforce customer record containing their contact information, activity history, case notes and status of open tickets. Armed with the right information, your agents can respond more precisely to enquiries, improve first-call resolutions and take a more proactive customer service approach. Contact Centre | Computer Telephony Integration (CTI) | Contact Center as a Service CCaaS | Software as a service SaaS | Call center | Call Centre | Automatic Call Distribution (ACD) | Multichannel

Categories

Business Needs
Agent Productivity
Industries
Consumer Goods
Financial Services
Healthcare & Life Sciences
Personas
Business Operations Manager
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package