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Puzzel Agent Application

By Puzzel AS

Puzzel for Salesforce, the complete contact centre from Puzzel.

No Ratings
Starting at €18   EUR/user/month
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Industries
Consumer Goods
Financial Services
Healthcare & Life Sciences
Business Need
Agent Productivity
Requires
Sales Cloud
Compatible With
Sales Cloud
Service Cloud
Salesforce Web3

Puzzel is the leading European provider of cloud contact centre solutions easily integrating into your Salesforce Platform. Puzzel includes productivity and planning tools to empower managers and agents to reach their goals, improving performance.

  • Puzzel Salesforce Integration

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Web3
Salesforce Editions
Enterprise
Developer

App Details

Version
Puzzel Contact Centre/June 2025(LWS support fix) 1.9.4
Listed On
03/17/2020
Latest Release
07/02/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 3
App Builder: 1
Community Builder: 0
Languages
Dutch
English
Finnish
Danish
Swedish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.7.5
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/27/2023

Additional Details

Puzzel provides your agents with all the tools they need to connect with customers and deliver exceptional service all within your Salesforce interface. Our wide array of modules can help you streamline workflows, boost productivity and meet your unique business needs: • Callout • Click-to-call • Presence management • Agent status control • Intelligent routing • Inbound screen pop-up • Call Recording • Silent Monitoring • Statistics • Real-time reporting • Workforce Optimisation • Speech analytics Puzzel for Salesforce empowers your agents to deliver more engaging and personalised customer experiences. Each time a customer calls, Puzzel will automatically lookup their Salesforce customer record containing their contact information, activity history, case notes and status of open tickets. Armed with the right information, your agents can respond more precisely to enquiries, improve first-call resolutions and take a more proactive customer service approach. Contact Centre | Computer Telephony Integration (CTI) | Contact Center as a Service CCaaS | Software as a service SaaS | Call center | Call Centre | Automatic Call Distribution (ACD) | Multichannel

Need help?

Puzzel AS

Oslo, Norway

Support Phone+44 0333 300 0066
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