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Puzzel Agent Application

By Puzzel AS

Puzzel for Salesforce, the complete contact centre from Puzzel.

No Ratings
Starting at €18   EUR/user/month
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Industries
Consumer Goods
Financial Services
Healthcare & Life Sciences
Business Need
Agent Productivity
Requires
Sales Cloud
Compatible With
Sales Cloud
Service Cloud
Salesforce Web3

Puzzel is the leading European provider of cloud contact centre solutions easily integrating into your Salesforce Platform. Puzzel includes productivity and planning tools to empower managers and agents to reach their goals, improving performance.

  • Puzzel Salesforce Integration

Highlights

PERFECT FOR REMOTE WORKFORCES Access your true cloud contact centre solution anytime, anywhere – all you need is a phone line (PSTN, SIP or Mobile) and an internet connection. Puzzel is compatible with both PC and Mac.

POWERFUL IVR Route inbound calls to the most skilled and relevant agent based on customer data, SLA score or caller input. You’ll also gain access to call-back, call blending and surveys.

FAST TO DEPLOY & EASY TO USE No need for a CTI adaptor, APIs or plugins – everything is delivered through your secure internet connection with no complex hardware or software to install.

Provider Details

Puzzel AS
Oslo, Norway
Founded
1998
Website
Email
Phone
+44 0333 300 0066

Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com. 

Pricing Details

This app is free but requires a paid subscription to our services. The pricing model is monthly subscription per user.

Default Plan

€18 EUR/user/month

Lowest Starting Price