AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Duplicate Detective: Find Duplicate Cases Fast

Find duplicate cases in Service Cloud - Free from Vicasso Labs

Overview

How are pesky duplicate cases negatively impacting your service operation? Duplicate Detective is your support agents' sidekick that shines a spotlight on duplicates. It's a free Lightning Component that sits in the sidebar of your case record page.

1 of 4

  • Free, quick and easy installation

  • Identifies duplicate cases that wreak havoc

  • Improves agent experience

Brought to you by makers of the 5-star app Case Merge Premium, Duplicate Detective is a free AppExchange app that identifies duplicate cases that negatively impact service. ** Customer Service Leaders ** Duplicate cases waste time, slow down your support team, and ultimately increase your cost of service. Empower your agents to identify duplicate cases that negatively impact customer service. ** Salesforce Admins ** Improve user experience and save time by enabling your users to identify duplicates on their own. Setup is a quick four-step process as outlined in our documentation. ** Support Agents ** When an agent is working on a case, the Lightning Component lets the agent know if duplicate case(s) are detected. Then, the agent can use Salesforce's standard merge cases functionality to consolidate customer information on one page. While Salesforce provides case merge functionality out-of-the-box, it lacks a user-friendly way of identifying duplicate cases directly on the case page. For more robust case merging capabilities, like powerful search criteria and merging up to 9 cases, you may be interested in Case Merge Premium. Internet Creations is now Vicasso.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

More from

  • Email to Case Premium: High-Efficiency Case Management to Reduce Service Costs
    Email to Case Premium adds what basic email-to-case leaves out: Intelligent Responses, Email Distribution, lifecycle control, all-in-one Timeline, auto comments, and more. Humans work faster. AI agents get clean, token-efficient data. Cases cost less.
    Customer ServiceAgent Productivity

  • Case Split: Resolve Cases Efficiently
    Case Split is a Salesforce-native app that automatically keeps threads clean by moving secondary issues and their context into new, separate cases. Increase service rep productivity and improve the quality of your case data. Install free 14-day trial now!
    Customer ServiceAgent Productivity

  • File Slayer: File Management to Delete Junk Files From Cases, Accounts, and more
    Cluttered file lists slow agents down when they're hunting for the one attachment that matters. File Slayer is AI-powered file management for Salesforce that clears logos, duplicate images, and junk from your cases, accounts, and records.
    Agent ProductivityCase Management

  • Case Merge Premium: Automatically Detect and Merge Duplicate Cases
    Case Merge Premium is a Salesforce-native app that automatically detects and merges duplicate cases. Increase service rep productivity and improve the quality of your case data. Install a free 14-day trial today!
    Customer ServiceAgent Productivity

  • Case Flags: Intelligent Prioritization for Customer Service Teams
    How do your agents know what case to work next? Improve response time and meet your SLAs with a 100% native app that automatically prioritizes caseload to boost agent effectiveness. Get started with a free 14-day trial.
    Customer ServiceAgent Productivity

  • Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce
    Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automate follow-ups with data that never leaves your org.
    Customer ServiceSurveys

  • Case Split Agent Extension: Know When to Split
    One issue per case means higher-quality service. Powered by AI, the Case Split Agent Extension does the work for you, keeping cases clean and on topic by automatically detecting when to split a case and moving related records.
    Customer ServiceAgent Productivity

  • Simple Survey Agent Extension for Chat
    No Ratings
    This 100% native Agentforce extension works in the Salesforce Messaging for In-App and Web (MIAW) channel, enabling your Agent to identify the correct survey program, pre-create survey records, send survey links, and update records.
    Customer ServiceCase Management