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Duplicate Detective: Find Duplicate Cases Fast

Find duplicate cases in Service Cloud - Free from Vicasso Labs

Overview

How are pesky duplicate cases negatively impacting your service operation? Duplicate Detective is your support agents' sidekick that shines a spotlight on duplicates. It's a free Lightning Component that sits in the sidebar of your case record page.

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  • Free, quick and easy installation

  • Identifies duplicate cases that wreak havoc

  • Improves agent experience

Brought to you by makers of the 5-star app Case Merge Premium, Duplicate Detective is a free AppExchange app that identifies duplicate cases that negatively impact service. ** Customer Service Leaders ** Duplicate cases waste time, slow down your support team, and ultimately increase your cost of service. Empower your agents to identify duplicate cases that negatively impact customer service. ** Salesforce Admins ** Improve user experience and save time by enabling your users to identify duplicates on their own. Setup is a quick four-step process as outlined in our documentation. ** Support Agents ** When an agent is working on a case, the Lightning Component lets the agent know if duplicate case(s) are detected. Then, the agent can use Salesforce's standard merge cases functionality to consolidate customer information on one page. While Salesforce provides case merge functionality out-of-the-box, it lacks a user-friendly way of identifying duplicate cases directly on the case page. For more robust case merging capabilities, like powerful search criteria and merging up to 9 cases, you may be interested in Case Merge Premium. Internet Creations is now Vicasso.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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