MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Information
Private ListingThis listing is private and can't be found by searching or browsing AppExchange.

ServiceX | Consolidated communications

Consolidate your communications in one place

No Ratings
Free  

Never requires payment

Try It
Business Need
Agent Productivity

ServiceX is a Service Cloud extension which consolidates all communication channels in a central place. A mobile friendly app designed to empower customers to solve simple queries, whilst providing a console for agents to improve service delivery.

Compatibility

Salesforce Editions
Enterprise
Unlimited

App Details

Version
ServiceX/1.2.0 1.2.0
Listed On
12/18/2020
Latest Release
03/02/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 11
Custom Tabs: 9
Custom Apps: 1
Lightning Components
Global: 3
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/23/2020

Additional Details

ServiceX is an innovative Help Center solution. As an extension to Service Cloud you can consolidate all your customer communication channels in one place, under your own branding. ServiceX makes it easy for customers to find answers to their questions via FAQs. For more complex issues they can reach out to you directly in the way they prefer. All in a mobile friendly app. ServiceX offers you a range of benefits. By working in one console, agents can manage multiple cases and communicate with many customers at the same time, thereby improving agent productivity. Easy to integrate the ServiceX widget connects seamlessly to your website and Service Cloud. Admins receive full support, training and guides. ServiceX is built on the Salesforce Platform, giving you a robust and secure solution to consolidate your communication channels, improve case management resolution and drive customer engagement and loyalty. ServiceX comes with a core set of capabilities. If required, we can provide development to enhance your accelerator further. This table gives an overview of standard features and customization options.

Need help?

VRP Consulting

San Francisco, CA, USA

Support Phone+1 (415) 429 8565
Other ResourcesEmailTerms & Conditions