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CSAT.AI

Train agents, review interactions and dig deep into your CX!

Overview

CSAT.AI automates QA, analyzing 100% of text, email and chat interactions if the customer’s questions were answered with empathy. In-the-moment analysis prevents bad customer experience and turns every customer interaction to WOW! service.

See How CSAT.AI Works

First Contact Resolution Rate: 85% (or higher)
Increase CSAT Score by: up to 21%
Reduce QA and Agent Training Costs: up to 50%

CSAT.AI automates QA, analyzing 100% of text, email and chat interactions. Without spreadsheets or manual entry, managers have comprehensive data to guide decisions. In the moment feedback helps agents stay on track and continuously improve! CSAT.AI measures if the customer’s questions were answered, how empathetic was your agent and the customer’s sentiment to predict a CSAT score without pesky surveys, all in real time. - Customizable rubric - Real time Scorecards - Get feedback immediately - Easy to use dashboard - Generate and export reports - See changes in trends (delivery, subscription etc.) - Quality Audit all agents automatically - Sign-up without a credit card CSAT.AI, most customers don’t leave feedback, they just leave - we help you provide an experience they’ll come back to.