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CXone Smart Agent

By Skybox Communications

Your Agents Deserve a Smarter Interface.

No Ratings
$12   USD/user/month
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Requires
None
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

The CXone Smart Agent is a customizable and intuitive agent interface designed for NICE CXone. It seamlessly supports both legacy and modern DFO digital channels, empowering agents to work more efficiently and deliver exceptional customer experiences.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Additional Requirements
Must have an active subscription to one of the following: NICE inContact, RingCentral Contact Center, Verizon (VCC), Vonage Cloud Contact Center platforms.

App Details

Version
SiX for NICE inContact/26.2 1.16.0
Listed On
03/08/2021
Latest Release
07/22/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English
French
German
Portuguese
Simplified Chinese
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.8.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/09/2020

Additional Details

Features: • Voice • Legacy Chat/Email/Work Item • Modern DFO/Digital Channels • Copilot Autosummary • Omnichannel - Multiple contacts at the same time. • Personal Connection Dialer • Click-to-Call • Screen Pops • Customizable Automated Call Logging • Audio Notifications • Integrated Softphone • Hide Unavailable Codes • Customizable System Actions • Agent Reporting • Customizable Events - (On Disposition, Call End, Status Change etc.) • Flow Support • Pre-Populate New Objects • Required Who / What • Support Lightning Events to communicate with Lightning Components • Transfer to a Logged-Out Users

Need help?

Skybox Communications

Winter Garden, FL

Support Phone1-844-681-3967
Other ResourcesEmailTerms & Conditions