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CXone Smart Agent

By Skybox Communications

Your Agents Deserve a Smarter Interface.

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$12   USD/user/month
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Requires
None
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

The CXone Smart Agent is a customizable and intuitive agent interface designed for NICE CXone. It seamlessly supports both legacy and modern DFO digital channels, empowering agents to work more efficiently and deliver exceptional customer experiences.

Highlights

Integrated Contact Control: Manage all customer interactions from a single, unified interface—whether it’s phone, chat, email, voicemail, or work items. Access recordings and transcripts, add notes and dispositions without switching applications.

Data Memorialization with Copilot AI Autosummary: Automatically capture and store your CXone interaction data in Salesforce—complete with call recording links and AI-powered autosummaries for faster insights and analysis.

Screen-Pop Management: Customize data display for agents with screen pops on any Salesforce object. Show targeted info, create dynamic URLs via scripts, and enable automatic navigation for faster, more efficient workflows.

Provider Details

Skybox Communications
Winter Garden, FL

Skybox Communications makes contact centers easy to use and maintain by providing the correct solution and excellent service for your organization by truly understanding your company's vision. Add lower cost customer service channels. Reduce call volume and improve contact center efficiency. Improve your contact center performance. Analyze historical and real-time reporting data. Provide your customers with a smooth experience across all channels. Now you can personalize your customers’ experiences by sharing details like customer history and screen pop data across contact channels. Skybox Communications is a Platinum Certified Implementation Partner of CXOne. Our award winning staff will help design the perfect call flow for every situation. With experience in Inbound Call Centers, Personal Connection, Automated Speech Recognition, Auto Attendant, and many more of CXOne tools, our Implementation Managers will have answers to your questions.

Pricing Details

$12 per user per month. Volume discounts are available. Please contact us!

Default Plan

$12 USD/user/month