CXone Smart Agent

Skybox Communications makes contact centers easy to use and maintain by providing the correct solution and excellent service for your organization by truly understanding your company's vision. Add lower cost customer service channels. Reduce call volume and improve contact center efficiency. Improve your contact center performance. Analyze historical and real-time reporting data. Provide your customers with a smooth experience across all channels. Now you can personalize your customers’ experiences by sharing details like customer history and screen pop data across contact channels. Skybox Communications is a Platinum Certified Implementation Partner of CXOne. Our award winning staff will help design the perfect call flow for every situation. With experience in Inbound Call Centers, Personal Connection, Automated Speech Recognition, Auto Attendant, and many more of CXOne tools, our Implementation Managers will have answers to your questions.