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Vonage Business Communications (VBC) ContactPad

Flexibility Without the Complexity

Overview

Maximize your Salesforce investment with the VBC ContactPad — an easy-to-use interface designed to effortlessly integrate your voice interactions into your Salesforce workflows.

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  • VBC ContactPad, powered by Vonage Integration Platform, seamlessly brings both voice and data into the key sales, customer service, and business productivity applications that your employees use every day.

  • Empower your employees, elevate your customer experience, and boost your bottom line by integrating your cloud phone system with the Salesforce data you rely on to run your business.

  • For advanced contact management services, greater call control and note-taking features, and customizable tools, try the Vonage Integration Suite. Learn more about it here: https://businesssupport.vonage.com/articles/answer/Vonage-Integration-Suite

For installation instructions, visit the link to the VBC ContactPad support page - https://businesssupport.vonage.com/articles/answer/VBC-ContactPad Available features for Vonage ContactPad include: Automated call logging & call note taking: Auto-log incoming & outgoing calls while in Salesforce and capture notes in call activities while on the Contact record. Embedded Salesforce ContactPad: Keep the dial pad at your employees’ fingertips without toggling between screens. Click-to-connect: Click-to-dial or answer any phone number appearing in Salesforce through the embedded Vonage Business Communications dial pad, & tie the call record to the right contact in Salesforce. Incoming/outbound screen pops with call status: View contact information in real-time for a personalized conversation. For advanced features, listed below, inquire about the Vonage Integration Suite Click to text/ SMS logging Embedded Call Recording Player Activity Logging (Advanced) Customizable Object Interaction

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package