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Vonage Business Communications (VBC) ContactPad

By Vonage

Flexibility Without the Complexity

Free  

Never requires payment

Try It
Requires
Service Cloud
Compatible With
Sales Cloud

Maximize your Salesforce investment with the VBC ContactPad — an easy-to-use interface designed to effortlessly integrate your voice interactions into your Salesforce workflows.

  • Vonage Business Communications ContactPad in Salesforce

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Salesforce Editions
Enterprise
Unlimited
Force.com
Developer
Additional Requirements
Vonage Business Communications account required.

App Details

Version
VBC ContactPad/Spring 1.1.0
Listed On
02/19/2021
Latest Release
03/03/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/19/2021

Additional Details

For installation instructions, visit the link to the VBC ContactPad support page - https://businesssupport.vonage.com/articles/answer/VBC-ContactPad Available features for Vonage ContactPad include: Automated call logging & call note taking: Auto-log incoming & outgoing calls while in Salesforce and capture notes in call activities while on the Contact record. Embedded Salesforce ContactPad: Keep the dial pad at your employees’ fingertips without toggling between screens. Click-to-connect: Click-to-dial or answer any phone number appearing in Salesforce through the embedded Vonage Business Communications dial pad, & tie the call record to the right contact in Salesforce. Incoming/outbound screen pops with call status: View contact information in real-time for a personalized conversation. For advanced features, listed below, inquire about the Vonage Integration Suite Click to text/ SMS logging Embedded Call Recording Player Activity Logging (Advanced) Customizable Object Interaction

Need help?

Vonage

Holmdel, NJ

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