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Vonage Business Communications (VBC) ContactPad
Flexibility Without the Complexity
- Requires
- Service Cloud
- Compatible With
- Sales Cloud
Maximize your Salesforce investment with the VBC ContactPad — an easy-to-use interface designed to effortlessly integrate your voice interactions into your Salesforce workflows.
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Showing 5 of 5 Reviews
terrible
similar to other reviews, this integration just simply does not work correctly and it's ridiculous that Vonage has not put in the time with Salesforce to get it to function the way it's intended. we've been with Vonage for 17 years and are considering changing to another VOIP service that has a legit Salesforce interface
Bad Tool and No Support
We have been using Vonage for a little over a year, we have been paying for the Salesforce connection but it is simply not working, we have been trying to get support to get back to us to help us to debug the issue and why it is not working and they are simply not getting back to us. Very bad product, support is very very bad, I have had some cases go unresponded to at all so I won't recommend anyone to work with Vonage and we will definitely look for an alternative and move away from it for 2025!
Bad decision to buy Vonage. This integration does not work. No support at all.
My business is a salesforce ISV partner. So I know a bit about appexchange apps. I have never in 21 years of working with Salesfore put up a negative review. This app is so bad and the support is so completely lacking, that I must do this. Simply put, if you are a business that needs a CTI app and phone system DO NOT base a decision to select your provider upon the assertions made in this app listing. It is nothing but non-working and bug filled.
Terrible CTI Implementation
I've managed multiple CTI Softphone implementations including VBC and VCC more than once in multiple orgs. Vonage solutions continue to be buggy, unreliable, often throwing a dozen errors a day per user. Support is terrible, failing to even provide basic configuration troubleshooting. Documentation is abysmal. There are much better solutions available.
Everything I need in a single interface!
With the call controls right within the Salesforce interface, it couldn't be easier. Whether I'm making a call (with click-to-dial from the customer record) or getting a call with automatic screen pop of the customer's record, everything I need is in one place. No hopping between screens. Check it out, you'll love it.
Pete, I work for Vonage and found this comment. I'm searching for your account but not finding it in our system. Would be happy to help - how can I reach you?