Alscient

We needed to migrate our customer portal from a legacy Salesforce environment to the new one. The Alscient team listened to our business needs, and under the direction of our lead developer, helped us deliver the new experience cloud on time and within budget. Any savings we can identify go back into supporting our customers.

If you genuinely want to give them a **5-star review**, here's a professional review you can use: > Working with Alscient has been a very positive experience. The team has consistently demonstrated strong technical expertise, professionalism and a collaborative approach throughout our Salesforce implementation. They have taken the time to understand our business requirements, provided valuable guidance and remained responsive and committed to delivering the best possible solution. Their willingness to work through complex challenges, adapt to changing requirements and support us throughout the project has been greatly appreciated. I would highly recommend Alscient to any organisation looking for an experienced and knowledgeable Salesforce implementation partner.

Working with Allan and the team is always a positive experience. They're friendly, down-to-earth, and genuinely great people to collaborate with. No matter how complicated the technical challenge, they're always willing to jump in, share their expertise, and help find a solution. Their honesty, straightforward communication, and supportive attitude make them one of the teams I most enjoy working with :)

We engaged Alscient to help us implement Salesforce as the foundation of a new customer engagement and case management platform, replacing fragmented processes and providing a single customer view across multiple systems. The project included Salesforce Non-Profit Cloud, a housing-specific data model, Customer 360 capabilities, case management workflows, SLA tracking, and integrations with our core housing systems. Alscient stood out because of their deep experience within the UK social housing sector and their established housing data model, which significantly reduced the amount of bespoke design work required. Their team combined strong Salesforce expertise with a practical understanding of housing processes, helping us adopt platform best practice while meeting our operational requirements. Since go-live, we have improved visibility of customer interactions, introduced structured case management, strengthened accountability through workflow automation, and created a foundation for future digital transformation initiatives. The project has also helped us build internal Salesforce capability, enabling us to take greater ownership of ongoing development. My advice to other organisations would be to invest time in discovery and business process simplification, and to make use of Alscient's sector knowledge rather than treating the project as a like-for-like system replacement. Overall, Alscient provided a collaborative and knowledgeable delivery team that helped us establish a scalable Salesforce platform aligned to the needs of a housing association.

Working with Alscient now for a number of years and we feel that we have great customer experience. Alscient deliver value to our organisation in guidning and driving our projects to reach set objectives for our stakeholders and customer facing organisation.

I’ve had a very positive experience working with Alscient. The team have been consistently responsive, easy to work with, and proactive in finding solutions to any questions or challenges. Communication has been excellent throughout, with clear coordination internally and quick responses regardless of how queries were raised. What stood out most was the collaborative approach, there was a real shared goal of delivering a working, effective solution. Overall service delivery has been very strong, and based on my experience, I would highly recommend Alscient to others.

We have used Alscient multiple times as they spend time with us to understand our business needs and develop quality solutions. Thank you to David Cooke and Richard Turner!

A really excellent experience with great highly skilled people who were a pleasure to work with and who did everything possible to make it happen.

Our experience in implementing our new voice solution has been exceptionally strong. Consistently kept focus on our core business needs and ensured that every decision has aligned with delivering value. Proactive approach, clear communication, and ability to translate business requirements into practical and effective new solution. We appreciate your commitment, professionalism, and the strong partnership throughout the process.

Working with Carl & Allan at Alscient has been an exceptional experience from start to finish. They bring a rare combination of deep expertise, a friendly and approach and an impressive ability to deliver high‑quality work at impressive speed. Both lads are incredibly knowledgeable, calm, solution‑focused, easy to collaborate with and laid‑back in the best way. They consistently go the extra mile, often anticipating needs before we even raise them, and they approach challenges with a proactive mindset that makes everything move more smoothly. Their support has made a meaningful difference to our work, and they’ve become trusted partners we know we can depend on. I would wholeheartedly recommend them to any prospective client looking for a partnership built on expertise, responsiveness, and genuine collaboration.