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Service Time Manager

Track time spent on cases against estimated completion time.

Overview

Track and log completed and scheduled work against cases.

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  • Store estimated completion times directly on case records. This can then be used for reporting and case assignment.

  • View time spent on a cases by having your service team log their time as work logs. Furthermore, this can also be used to view the work completed by each team member.

  • Schedule work for your team to complete and understand what cases are in the process of being resolved and when by.

At Alscient, we provide a high quality, ITIL based service model to our customers. Our ability to track time and effort against cases is vital so that we can ensure the correct resources are available to respond to and effectively resolve cases.

Categories

Business Needs
Productivity
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package

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