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Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
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Mirage Contact Center Suite - any PBX - Microsoft Teams
ACD | Call Distribution | IVR | Contact Center | Audio Archive
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects
- Custom Tabs
- Custom Apps
Lightning Components
- Global
- App Builder
- Community Builder
Compatibility
- Required Salesforce ProductsThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Sales CloudService CloudPlatform Cloud
- Compatible Salesforce ProductsThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Marketing Cloud EngagementFinancial Services CloudHealth Cloud
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedForce.comDeveloper
- Supported Languages
- English
Additional Requirements
PBX must support calling a Web Service for call distribution. Requires CTI Data Connector for Salesforce or Mirage Connector for Service Cloud Voice (see spearate App-Exchange Listing)