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Tracker Bot: Field Service Lightning Contractor Engagement

Keep your contractors in the loop about their Service Appointments

Overview

Tracker is an Einstein Bot and Lightning Messaging enabled App-less experience for contractors to interact with their assigned Field Service Service Appointments over SMS (or other messaging channels).

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  • Automatically send contractors outbound messages about their service appointments.

  • Allow contractors to request work, update appointments, add completion notes, or change working hours/capacity on-demand.

  • Give contractors an easy way to access knowledge articles about jobs by asking questions via messaging.

When FSL mobile is not an option for your contractors or other service resources, give them the power of Salesforce messaging to stay in the loop about the service appointments assigned to them. With Tracker bot, your contractors can easily request work on-demand, set their capacity and/or absences, and manage their appointments using their mobile device. They can simply engage over the messaging app of their choice (SMS, WhatsApp, Facebook, etc). This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Categories

Business Needs
Field Service
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Lightning Ready
Editable Code

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