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Tracker Bot: Field Service Lightning Contractor Engagement

By Salesforce Labs

Keep your contractors in the loop about their Service Appointments

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Business Need
Field Service

Tracker is an Einstein Bot and Lightning Messaging enabled App-less experience for contractors to interact with their assigned Field Service Service Appointments over SMS (or other messaging channels).

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Field Service Lightning Salesforce Messaging Einstein Bots

App Details

Version
Tracker/Winter 20 1.2.0
Listed On
01/22/2020
Latest Release
01/09/2023
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Lightning Ready
Editable Code
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/17/2020

Additional Details

When FSL mobile is not an option for your contractors or other service resources, give them the power of Salesforce messaging to stay in the loop about the service appointments assigned to them. With Tracker bot, your contractors can easily request work on-demand, set their capacity and/or absences, and manage their appointments using their mobile device. They can simply engage over the messaging app of their choice (SMS, WhatsApp, Facebook, etc). This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Need help?

Salesforce Labs

San Francisco, CA, USA

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