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Tracker Bot: Field Service Lightning Contractor Engagement
Keep your contractors in the loop about their Service Appointments
- Business Need
- Field Service
Tracker is an Einstein Bot and Lightning Messaging enabled App-less experience for contractors to interact with their assigned Field Service Service Appointments over SMS (or other messaging channels).
Highlights
Automatically send contractors outbound messages about their service appointments.
Allow contractors to request work, update appointments, add completion notes, or change working hours/capacity on-demand.
Give contractors an easy way to access knowledge articles about jobs by asking questions via messaging.
Provider Details
Salesforce Labs
San Francisco, CA, USA
Founded
1999
Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.
Pricing Details
Free
You can fully use this solution without payment.