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Case Merge by Cyber Group

By CG Infinity

Case Merge Application - Solving the Case duplication problem (and more)

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Free  

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Business Need
Admin & Developer Tools

Case Merge by Cyber Group is a case merge app built natively on the Salesforce platform. The app extends the limited case merge functionality in Salesforce’s Spring 2020 release.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

App Details

Version
CyberGroup_CaseMerge/CyberGroup_CaseMerge 1.1.0
Listed On
03/20/2020
Latest Release
03/03/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/20/2020

Additional Details

Case Merge by Cyber Group is a case merge application built natively on the Salesforce platform. • Intuitive interface allows master case and requested fields to be selected and merged. • Merged case records are not deleted with this application. The merged cases are assigned as child records to the master case record. • Child cases contain an indicator that the case has been merged. • Related records remain associated with original case records. • Does not require “Modify All” permission on profile. • Case Merge application respects native field level security when displaying fields to merge • Admin needs to configure the page layout to display/view the child cases for all the merge records. • Field set determines which custom fields are considered for merging. Administrators can add / remove custom fields from field set as needed • Custom Permission Set controls access to Case Merge application

Need help?

CG Infinity

Plano, Texas, 75093

Support Phone(469) 916-7730
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