Dialogue

Additional Details

Our application helps your your business analysts control the disparate platforms, complex integrations and cloud functions necessary to build effective business processes that optimally resolve customer problems. Non-technical business staff can control the technical layer and the business process through a drag & drop routing engine, enabling your organization to react to customer behavior in real time and iteratively improve the process – resulting in automated computer support routines and true "dialogue" – a personalized experience for the consumer. Immediately capture voice, video, high-resolution images and personal data from each consumer's preferred messaging app, relieving agents and consumers from creating heavy documentation and multiple communication threads to resolve issues, and enabling some incidents to be totally or partially processed by computers instead of people. Staff can change or tune the process easily, quickly, without technical skillsets or re-writing computer code, and do so inexpensively. This improves first-contact resolution and total turnaround time per incident, which boosts both staff & consumer satisfaction.