FailSafe
Delivering fast and secure identity authentication
Overview
FailSafe is a layered, multi-factor authentication tool that is designed to help establish “proof of presence” in an interaction.
See How FailSafe Works
8 of the top 10 U.S. banks use FailSafe.
With minimal IT investment and training, FailSafe can replace traditional knowledge-based authentication questions and basic passcode number generators.
The FailSafe detection features help reduce risk of fraud by combining Innovis identity information with phone security checks. Studies have shown a phone number not matching the Innovis database was 4x more likely to result in fraud.
FailSafe is a multi-factor authentication tool that can stop fraudsters from redirecting calls and/or passcodes intended for your true customer. FailSafe accomplishes this by first establishing an Innovis trusted phone number and then layering that phone with real-time hijacking detection and velocity alerts - these layers then create a safety net and identify abnormal patterns of behavior. The layers of FailSafe run in real-time behind the scenes, helping financial institutions strike a good balance between customer experience and risk mitigation and provide a simple identity verification process for non-risky customers to complete.
Categories
- Business Needs
- Customer ServiceFinanceAgent Productivity
- Industries
- AutomotiveConsumer GoodsFinancial Services
- Personas
- AdministratorBusiness Operations ManagerService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Person AccountsSupports Salesforce orgs that use Person Accounts.Salesforce ShieldSupports Salesforce orgs that use Shield.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyPerson AccountsSalesforce ShieldManaged Package