JabberJaw | Salesforce Messenger

Hi Yago, whilst I agree that Communities/Experience Cloud would be a great use case for JabberJaw, the Salesforce technology that underpins the messages, Platform Events, are not supported in Communities. Unless/until support for Platform Events is introduced within Communities, JabberJaw simply cannot function in this context.

Hello, Thank you for taking the time to reply. I'd like to clarify the unique aspect of typing in Japanese. In English, you type out the words directly and pressing 'Enter' will naturally send the message. However, when typing in Japanese, it's a two-step process. First, users type out the phonetic version using the Roman alphabet. This is then converted into the desired Japanese characters (Hiragana, Katakana, or Kanji). The 'Enter' key is often used to confirm this conversion and finalize the choice of characters. Given this workflow, Japanese users might accidentally send a message before it's fully converted, if pressing 'Enter' immediately sends the message. My suggestion for the Shift+Enter shortcut is to help prevent this premature sending, allowing users to safely confirm their character conversion with 'Enter' and then deliberately send the message with Shift+Enter. I hope this clarifies the challenge faced by Japanese users. It would be great if an update could be made to accommodate this workflow. Thank you for your understanding.

Hello there, I wonder if you can help me better understand the challenge, since I've no experience writing in Japanese or using a Japanese keyboard. JabberJaw currently sends messages when the user presses 'Enter', but you're suggesting that doesn't work in Japanese. Is that right?

Hi Michael, Thanks for the quick response. I was able to find the component. Thanks

Hi Mohd, once installed, the component you're looking for in the Utility Items section is called "messenger". Are you able to check again and see if you can find that? Thank you.

Hi Gretchen, glad to hear you've got JabberJaw up and running! If you have any future issues, do let me know. In the meantime, it is possible for you to edit your rating by clicking the Edit Review button on this page (next to the star rating)! I would very much appreciate it if you could update now that it's working Thank you for using JabberJaw!

OK, I'd change my stars if I could. Not sure what the issue was but I unistalled the app and re-installed it and the issue resolved itself. Yipee. Works great now.

Thank you Michael for quick response. will look forward to updates.:)

Hi Chetan, Thank you for the review & feedback, please find below my comments to your points: 1. Challenge with notification, sometimes toast notification will come but sometimes doesn't. and it'd be good if it's a clickable link that opens the chat thread. I haven't seen reports of toasts not appearing to date. Are you seeing any pattern to this behaviour? So long as the chat window isn't muted (there's an icon in the menu bar to mute toasts), then these should be coming through. The latter point is an interesting idea. I'd need to workout if this is possible, but I'm certainly happy to explore this feature request and add it to the backlog. 2. Notification sound doesn't come at all. Currently, JabberJaw notifications are toasts only. I have plans to add a sound to this, but not implemented today. I will let you know when this is implemented. 3. Messages doesn't load in real time as well. Message delivery is entirely reliant on Salesforce's Platform Event bus. The time it takes to deliver these can vary, but typically isn't more than a few seconds. If you're not seeing messages appear until you refresh the page, ensure the user has the "Messenger User" permission (see sfdc.co/JabberJaw for the setup instructions if you haven't already) 4. Couldn't find how user can send messages to a group of other users. Group messaging is controlled by the Chatter Groups within your organisation. Any Chatter groups that users are members of will appear in JabberJaw for instant messaging chats - info here sfdc.co/JabberJaw

Hi Valentino! Thanks very much for the review. Your request for posting to Chatter was one of the most requested features I've received over the past few months. As such, the latest release (available for download now!) supports exporting conversations to the Chatter feed on the Case object now. Hopefully this helps meet the needs of your business! Your latter request is an interesting one; this isn't something I've explored to date, but happy to add this to the roadmap and keep you updated if and when this is added. Thanks again for your suggestions to improve JabberJaw!

Hi Michael Thank you so much for the quick reply. I given access to all the users through a permission set. Still, this error persistent whenever I open the messenger for the first time after login, most of the time. How can I contact you directly? Thank you Vamsee.

Hi Vamsee, Thanks for leaving a review! Sorry to hear you're facing an error on your service console. It's the first time I'm hearing of this, could you check all users have the "Messenger User" permission set (See sfdc.co/JabberJaw for more info). If this has been done already, do let me know and I'll reach out to you directly to see if we can get this resolved. Regards, Michael