ServiceX | Consolidated communications

ServiceX is an innovative Help Center solution. As an extension to Service Cloud you can consolidate all your customer communication channels in one place, under your own branding. ServiceX makes it easy for customers to find answers to their questions via FAQs. For more complex issues they can reach out to you directly in the way they prefer. All in a mobile friendly app. ServiceX offers you a range of benefits. By working in one console, agents can manage multiple cases and communicate with many customers at the same time, thereby improving agent productivity. Easy to integrate the ServiceX widget connects seamlessly to your website and Service Cloud. Admins receive full support, training and guides. ServiceX is built on the Salesforce Platform, giving you a robust and secure solution to consolidate your communication channels, improve case management resolution and drive customer engagement and loyalty. ServiceX comes with a core set of capabilities. If required, we can provide development to enhance your accelerator further. This table gives an overview of standard features and customization options.