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ServiceX | Consolidated communications
Consolidate your communications in one place
- Business Need
- Agent Productivity
ServiceX is a Service Cloud extension which consolidates all communication channels in a central place. A mobile friendly app designed to empower customers to solve simple queries, whilst providing a console for agents to improve service delivery.
Highlights
Create your own branded console and mobile friendly app consolidating all your communication channels. Add FAQs, Knowledge Base and Live Chat to quickly and effectively resolve customer issues. Drive agent productivity and customer engagement.
Widgets automatically turn customer emails into open cases. Your service reps are immediately notified and have the full information to hand when replying as it is linked to their customer record.
Knowledge base provides more detailed answers. You can even create this for your agents, giving them a step by step guide to assist customers. Live chat immediately connects your customers to a chat bot enabling them to take their queries further.
Provider Details
VRP Consulting
San Francisco, CA, USA
VRP Consulting | award-winning consulting, PDO, managed services, outsourcing VRP delivers innovative, transformative Salesforce solutions to clients of all sizes, across sectors and for all Salesforce clouds including Mulesoft, Tableau, Slack and AppExchange App Development (PDO Expert). 1,100+ certs, 10 offices, 8 countries. Our flexible, nimble and cost-effective approach is why we receive an average customer satisfaction rating of 4.8 out of 5, delivering long term success from over 2,000 projects with our customers.
Pricing Details
Free
You can fully use this solution without payment.