Case Quality Assurance App - Xapdigital - AppExchange
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Case Quality Assurance App

By Xapdigital
Case Quality Assurance App
The App to evaluate the performance of an agent right on the case
The Case QA App can be added as a related list on the Case layout
Edit Interface where one can evaluate the agent based on defined parameters
The detail screen displays the overall performance of an agent on the case
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Free

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Latest Release

8/21/2020

CATEGORIES

IT & Administration
Evaluate the performance of an agent right on the Case

The Case Quality Assurance App is designed for the QA Analyst / Leadership team who can perform the case QA and evaluate the performance of an agent right from within the case itself.

Free