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Apizee Diag Help Desk for Salesforce
Visual assistance solution for remote expertise and remote customer support
Overview
Apizee Diag Help Desk is a visual assistance platform that makes it possible to assist customers or technicians remotely during inspections, assessments, diagnostics or support processes. Reduce costs and avoid technicians travel in a single click.
See How Apizee Diag Help Desk for Salesforce Works
Customer service - Improve your customer satisfaction rate, speed up the resolution of customer requests, reduce your operational and travel costs, avoid trips technicians and experts travel or unnecessary return fees, offer an omnichannel experience.
Field service - Improve satisfaction customer satisfaction, increase first-time fix rate, reduce operations costs, reduce technician travel, enhance your team safety and connect field users remotely.
Video remote assistance on mobile devices or web browsers without any download or plugin. Initiate an Apizee Diag call on an single click from Salesforce. Advanced features for collaboration : recording, remote snapshots, annotations, AR, file sharing...
Apizee Diag Help Desk, is a solution without installation which makes it possible to assist users, customers or technicians remotely through video assistance. With a single click, the solution gives the possibility of sending an invitation by SMS or email to a customer or an user. Thanks to the link received, the user shares the smartphone camera with an advisor or an expert who has direct visual access to the problem, as well as on site. During the video interaction, the advisor can use collaborative tools to highlight elements, give instructions to the customer thanks augmented reality and transmit files or documentation to reach a faster and more efficient resolution. By giving users the opportunity to show and share their environment with an expert or customer service in real-time, you can reduce costs and avoid technicians or experts travel. Available features : - HD multiparty video calls - Video recording - Remote snapshots - Whiteboard, annotations and drawing - Media geolocation and time stamp - Photo mode when connectivity is weak - File transfer - Screen sharing - Ticket system - Augmented reality - Satisfaction surveys
Categories
- Business Needs
- Field Service
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package